1.Packaging Specification:

Wooden Packing as Exportand Standard.

2.Delivery time:

10 days after full payment.

3.About Shipping:

We can be responsible for the shipping,of course,we can also accept and cooperate with your agent if you have shipping forwarder in China.

§ ♦ Project Design

According to the customer actual production environment and production requirements, design

standardized production process scheme.

§ ♦ Installation Training
◊According to the need of actual production, provide telephone guidance or production site

equipment installation and debugging;
◊Provide free food formulation and technical training;
◊Subsequent long-term technical support.

§ ♦ After-sale Safeguard
One year warranty, life-long maintenance;
Provide technical consulting service 24 hours a day;
Problems such as equipment, maintenance personnel provide the phone or on-site troubleshooting

fault response plan.

§ ♦ One year warranty time

From the date which the product is qualified commissioning. Any damage except the wrong

operation during warranty period is repaired freely. But the travel and hotel expenses should be

count on buyer.

§ ♦ Response with 24hour

We value every inquiry sent to us, ensure quick competitive offer within 24 hour.

§ ♦ Techinical support

We are a sales team, with all techinical support from engineer team.

§ ♦ Full document

All necessary document will be provide.

§ ♦ Payment way

We accept multiple terms of payment, such as L/C, T/T, western Union, Money Gram, Alibaba

Tade Asurance.

§ ♦ Oversea service

Engineers available to service machinery overseas.

1.Ask:What is your guarantee of machine ?

Answer:usually our guarantee is 1 years.

2.Can you arrange your technicians to install the machine for us?

Answer:Yes,We will assign our engineers to go abroad for installing machines for our users.

3.Ask:About the machine voltage or power of machine ?

Answer:Usually in our country is 220v,50hz, single phase , or 380v, 50hz, 3 phase .if you have the special requirement , pls tell us, we will vetify the voltage according to your requirement.

4.Ask:how to install the machine ?

Answer:we can intrust the install the machine by vedio, email ,picture.....if large project , we can arrange the worker help you to install it in your country .

After Sale Service
1. Warranty policy one year from shipment
2. We will send you the replacement after received the broken part
3. Evaluate the customs rish and choose safest shipping company before shipping.
4. Follow status up time by time until the goods arrived.

GELGOOG Engaged In A Wide Range Of Machine Business, We Provide Best Quality Machines And Solutions For Global Users In Food Processing Machines, Packing Machines, And Other Machinery Fields. From The Single Machine To The Automatic Product Line ,From China To The Whole World. GELGOOG Committed To The Health Food Machine Manufacturing And High Efficiency Producing. We Also Have Development On New Material And Key Technology .